Description
Listen, understand, and communicate with care
Good communication is at the heart of quality care. Being able to listen, understand, and respond appropriately helps care workers build trust, meet individual needs, and provide safe, effective support.
This e-learning course, part of the Care Certificate standards, introduces learners to the principles of effective communication in health and social care. It explores verbal, non-verbal, and written communication methods, as well as the barriers that can prevent clear understanding.
The course is suitable for all health and social care staff, including new care workers, healthcare assistants, and support staff in hospitals, care homes, and community settings.
Key topics include:
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The importance of communication in care
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Different methods of communication (verbal, non-verbal, written, and digital)
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Overcoming barriers to communication
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The role of active listening and empathy
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Using communication to support dignity, respect, and person-centred care
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Recording and sharing information accurately and safely
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Adapting communication for different needs, including cultural and language differences
By completing this course, learners will understand how to communicate clearly, respectfully, and effectively, supporting better relationships and positive care outcomes.
✅ Part of the Care Certificate training suite
✅ Essential for effective, person-centred care
✅ Improves understanding, trust, and teamwork
Better communication leads to better care.
