Brief Summary: Learn how to provide excellent customer service.
Course Overview: This qualification is designed to meet the requirements of the UK's customer service industry for providing excellent service.
Description of the training content and objectives
Understand the principles of customer service
Develop skills in responding to customer queries and complaints
Target audience: Customer-facing professionals, or individuals responsible for managing customer service provisions.
Eligibility criteria: None
List of key learning outcomes:
Detailed outline of training topics and modules:
Total learning hours: 6
None
Method of assessment: Exams and practical assessments
Awarding body: Highfield Qualifications
List of supplementary materials:
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