Highfield Level 2 Award in Customer Service (RQF) (Wales)

Brief Summary: Learn how to provide excellent customer service.

Course Overview: This qualification is designed to meet the requirements of the UK's customer service industry for providing excellent service, specifically in Wales.

What is this course about?

Description of the training content and objectives

• Understand the principles of customer service
• Develop skills in responding to customer queries and complaints

Who is this course for?

Target audience: Customer-facing professionals, or individuals responsible for managing customer service provisions in Wales.

Eligibility criteria: None

Course Objectives

List of key learning outcomes:

• Understand the principles of customer service
• Develop skills in responding to customer queries and complaints

What will I learn?

Detailed outline of training topics and modules:

•  Introduction to Customer Service
• Responding to Customer Queries and Complaints