Name: Highfield Level 2 Award in Customer Service (RQF) (Wales)
SKU: 74
Availability: InStock

Highfield Level 2 Award in Customer Service (RQF) (Wales)

£199.00

Course Date

Course Location

Clear

Duration Total learning hours: 6 Prerequisites None Assessment and Certification Method of assessment: Exams and practical assessments Awarding body: Highfield Qualifications Course Materials and Resources List of supplementary materials: Course manual Online resources (e.g. videos, webinars)

Description

Brief Summary: Learn how to provide excellent customer service.

Course Overview: This qualification is designed to meet the requirements of the UK’s customer service industry for providing excellent service, specifically in Wales.

What is this course about?

Description of the training content and objectives

Understand the principles of customer service
Develop skills in responding to customer queries and complaints

Who is this course for?

Target audience: Customer-facing professionals, or individuals responsible for managing customer service provisions in Wales.

Eligibility criteria: None

Course Objectives

List of key learning outcomes:

Understand the principles of customer service
Develop skills in responding to customer queries and complaints

What will I learn?

Detailed outline of training topics and modules:

Introduction to Customer Service
Responding to Customer Queries and Complaints

Additional information

Course Date	Fri 4th Oct – Fri 4th Oct, Thu 17th Oct – Sat 26th Oct
Course Location	Birmingham, Canada, Dartford, East London, Scotland, Wales
Delivery Method	Onsite
Duration	1 day (7 hours)