Market Analysis
Highfield Level 2 Award in Customer Service (RQF) (Wales)
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Course Information
Brief Summary: Learn how to provide excellent customer service.
Course Overview: This qualification is designed to meet the requirements of the UK's customer service industry for providing excellent service, specifically in Wales.
What is this course about?
Description of the training content and objectives- Understand the principles of customer service
- Develop skills in responding to customer queries and complaints
Who is this course for?
Target audience: Customer-facing professionals, or individuals responsible for managing customer service provisions in Wales. Eligibility criteria: NoneCourse Objectives
List of key learning outcomes:- Understand the principles of customer service
- Develop skills in responding to customer queries and complaints
What will I learn?
Detailed outline of training topics and modules:- Introduction to Customer Service
- Responding to Customer Queries and Complaints
Duration
Total learning hours: 6Prerequisites
NoneAssessment and Certification
Method of assessment: Exams and practical assessments Awarding body: Highfield QualificationsCourse Materials and Resources
List of supplementary materials:- Course manual
- Online resources (e.g. videos, webinars)
Brief Summary: Learn how to provide excellent customer service.
Course Overview: This qualification is designed to meet the requirements of the UK's customer service industry for providing excellent service, specifically in Wales.
What is this course about?
Description of the training content and objectives- Understand the principles of customer service
- Develop skills in responding to customer queries and complaints
Who is this course for?
Target audience: Customer-facing professionals, or individuals responsible for managing customer service provisions in Wales. Eligibility criteria: NoneCourse Objectives
List of key learning outcomes:- Understand the principles of customer service
- Develop skills in responding to customer queries and complaints
What will I learn?
Detailed outline of training topics and modules:- Introduction to Customer Service
- Responding to Customer Queries and Complaints
Additional Information
Duration
Total learning hours: 6Prerequisites
NoneAssessment and Certification
Method of assessment: Exams and practical assessments Awarding body: Highfield QualificationsCourse Materials and Resources
List of supplementary materials:- Course manual
- Online resources (e.g. videos, webinars)
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Market Analysis
Great websites add great values to your business From wire-framing to we do it all.
Market Analysis
Highfield Level 2 Award in Customer Service (RQF) (Wales)
Duration: 1 day (7 hours)Delivery Method: Onsite
£199.00
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