Description
Brief Summary: Learn how to provide excellent customer service.
Course Overview: This qualification is designed to meet the requirements of the UK’s customer service industry for providing excellent service.
What is this course about?
Description of the training content and objectives
Understand the principles of customer service
Develop skills in responding to customer queries and complaints
Who is this course for?
Target audience: Customer-facing professionals, or individuals responsible for managing customer service provisions.
Eligibility criteria: None
Course Objectives
List of key learning outcomes:
- Understand the principles of customer service
- Develop skills in responding to customer queries and complaints
What will I learn?
Detailed outline of training topics and modules:
- Introduction to Customer Service
- Responding to Customer Queries and Complaints
