Brief Summary: Top up your existing qualification to meet the latest industry standards in conflict management and enhance your capabilities in handling challenging situations effectively. Course Overview: This top-up course is designed to build upon and update your existing conflict management skills, equipping you with advanced techniques in risk management and de-escalation. This refresher course aligns with the latest industry standards, ensuring you maintain professional expertise as a security officer.

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What is this course about? This course provides an in-depth review and enhancement of your knowledge in conflict management within the private security sector. It focuses on refining your skills in identifying risks, managing conflict, and utilizing de-escalation tactics in various scenarios. By completing this course, you will be better prepared to handle disputes professionally, minimizing risk to both yourself and those around you.

• Description of the training content and objectives:
  • Review and refresh your existing knowledge and skills in conflict management.
  • Develop new strategies for risk assessment and effective conflict resolution.
  • Gain proficiency in de-escalation techniques suitable for a wide range of situations.

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Who is this course for?

• Target Audience: Security officers currently holding a Level 2 qualification in the private security industry who need to renew or enhance their conflict management skills.
• Eligibility Criteria: Candidates should have completed the Highfield Level 2 Award for Security Officers in the Private Security Industry or an equivalent qualification.

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Course Objectives Key learning outcomes of the course include:

1. Reviewing and refreshing existing conflict management knowledge.
2. Developing new skills in risk assessment and de-escalation strategies.
3. Enhancing communication skills for managing challenging interactions.
4. Applying conflict management techniques in various private security scenarios.

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What will I learn? The course covers essential topics in conflict management, including:

1. Review of Existing Legislation and Regulations: Understanding the current laws and regulations governing conflict management in the security industry.
2. Risk Assessment and Management: Techniques for identifying and mitigating risks in conflict situations.
3. De-escalation Techniques: Practical skills for defusing confrontations and handling challenging behavior.
4. Effective Communication: Strategies to maintain control and professionalism while ensuring the safety of all parties involved.

This course will empower you to address conflicts with confidence, maintain safety standards, and effectively protect the interests of the private security sector.