Privacy Policy

At Ayotte Recruitment and Training Academy, we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we share it — including with third-party providers like Highfield LMS, which powers our e-learning course delivery.

Information We Collect and Store

While you browse our website:

We collect limited data to enhance your browsing experience:

Products viewed – to display recently viewed items.
Location, IP address, and browser type – for purposes such as tax estimation and user analytics.
Shipping address – used to estimate shipping costs and ensure correct delivery.

We also use cookies to track your basket contents while you browse our site.

During checkout or account creation:

We ask for your:

Full name
Billing and shipping addresses
Email address and phone number
Payment details (handled securely via third-party processors)
Optional account information (username, password)

This information is used to:

Process and fulfill your orders
Communicate about your account or orders
Handle refunds and customer support
Prevent fraud and ensure payment security
Meet legal obligations (e.g. tax calculations)
Improve our services and offerings
Send marketing communications (if you’ve opted in)

Account Information

If you create an account, your details (name, email, phone, address) are stored to simplify future purchases.

How Long We Retain Your Data

We keep your personal data only as long as necessary for the purposes for which we collected it, including:

Order records for 6 years to comply with tax and accounting laws.
Account details, until you request deletion.
Reviews or comments, if submitted, may remain published until manually removed.

Who Has Access

Designated team members (e.g., Administrators, Shop Managers) have access to:

Order details (items, date/time, delivery)
Customer contact info (name, email, addresses)

They access this data to fulfill orders, manage customer service, and provide support.

Third-Party Services

Payments

We accept payments via Stripe and Klarna. When you make a payment, relevant information is shared with these providers to process your transaction. This includes:

Order total
Billing and shipping information
Contact details

Please refer to their privacy policies:

Highfield LMS

For e-learning courses, we partner with Highfield LMS, a third-party Learning Management System provider.

If you purchase an e-learning course, we may share the following data with Highfield LMS to register and enroll you:

Full name
Email address
Course purchased
Order ID or enrollment reference

This is necessary to grant you access to your training and allow tracking of your course progress, certification, and support.

Highfield LMS is a separate data controller for the information it receives and processes. For details, please review the Highfield LMS Privacy Policy.

Your Rights

You have the right to:

Access, update, or delete your personal data
Withdraw consent for marketing at any time
Request a copy of the data we hold about you

To make a request, contact us at: info@ayotterecruitment.com